Write to us.
Choose what it is about on the left, the message pre-fills on the right. The requested fields are the ones that save us a back-and-forth.
CLOSED BETADISCORD: ANSWER WITHIN A FEW HOURS
2YOUR MESSAGE
TECHNICAL DEFECT
Report a bug
bug@tennocrossroads.com
ANSWER WITHIN 48 H
IF YOU WANT THE DETAILS
What a good bug report contains8 FIELDS
They are already in the pre-filled message. Here is why we ask for them.
SCREEN CONCERNED
Each screen has its maintainer. Without it, the message waits for manual sorting.
PLUGIN VERSION
The beta ships several times a week: a defect fixed yesterday still exists for whoever has not restarted Overwolf.
OVERWOLF + WINDOWS
Inventory reading goes through Overwolf. Half of the display defects come from its overlay.
RESOLUTION + SCALING
A cut off, shifted or invisible HUD is almost always a matter of Windows scaling.
REPRODUCTION STEPS
Three numbered lines are worth more than a paragraph: it is what we replay as is.
EXPECTED / OBSERVED
Separates the defect from design disagreement. Both interest us, not in the same queue.
REPRODUCTIBLE ?
A systematic defect is fixed in hours; a one-in-ten defect needs logs.
SCREENSHOT OF THE WHOLE SCREEN
Overlay included, taskbar included. Cropping often hides the cause.
What we cannot do for you4 CASES
Recovering a Warframe account, lifting a ban, restoring a lost item
Digital Extremes' official support: we have no access to your game account.
Refunding platinum, cancelling a trade, stepping into a transaction
Platinum and trades belong to the game. Our Market pages read warframe.market, they execute nothing.
Changing drop rates, prices or the worldstate
This data is Digital Extremes'. We display it, with the time it was read.
Automating an in-game action, playing in your place, reading your game memory
Out of the question, technically as well as ethically. The plugin reads what the game servers send, nothing else.
Reporting a vulnerability, and spotting fake messages
Write to security@tennocrossroads.com : we fix before disclosure, with a 90-day delay by default, negotiable.
PGP FINGERPRINT: NOT PUBLISHED YET
And one simple rule: we never ask for your Warframe password, a code, or platinum. Any attempt is to be forwarded to this same address.